AHGS Tech delivers custom software engagements billed against milestones, not a stocked product or a subscription. This policy explains what happens if a milestone is cancelled or an engagement ends early.
1. Delivered milestones
Once a milestone has been delivered — demoed and invoiced — the corresponding invoice is final and non-refundable. The work has been completed and handed over as agreed.
2. Cancelling before a milestone is delivered
If you cancel an engagement while a milestone is in progress, you are billed only for the proportion of that milestone actually completed, assessed against the scope document. Any amount already paid for work not completed is refunded.
3. Cancelling before work starts
If an invoice has been paid before the corresponding work begins and you cancel before it starts, the full amount is refunded.
4. How refunds are processed
Refunds are returned to the original payment method — the same bank account for a transfer, or the same instrument through Razorpay for a card, UPI or netbanking payment. Refunds are issued within 10 business days of the cancellation being confirmed in writing. Bank processing times beyond that point are outside our control.
5. Errors and duplicate payments
If you believe you were charged in error or a payment was duplicated, contact us with the invoice number and payment reference and we will investigate and refund any confirmed error within 10 business days.
6. Contact
To request a cancellation or refund: hello@ahgstech.com, quoting your invoice or project reference.